Refund policy

 

At Disco and Fluff, we want you to feel absolutely amazing in your new fits! If your item isn't quite right, we are here to help you get it sorted.

Please read our return guidelines below carefully before requesting a return.

1. Our Return Window

We accept returns for a refund within 28 days of your delivery date.

  • You must notify us of your intent to return within 14 days of receiving your order.

  • Once approved, your item must be posted back to us within a further 14 days.

2. Condition of Returned Items

To be eligible for a refund, your item must meet the following criteria:

  • Unworn, unwashed, and have its original tag.

  • Free from make-up, fake tan, glitter, perfume, deodorant marks, or smoke smells.

  • All original swing tags and packaging must be fully intact.

Please note: Any items returned to us showing signs of wear or damage may be kept, and a refund will not be issued.

If your return does not meet these requirements, Disco and Fluff may reject your return request and the original transaction will not be refunded.

 

3. Non-Returnable Items

Due to the nature of our independent production, Custom-made / Made-to-Order items cannot be returned.

 

4. How to Make a Return

We do not offer free return shipping; the cost of returning the item is the buyer's responsibility.

  1. Request your return: Email us at info@discoandfluff.com with your Order Number and the reason for your return.

  2. Pack it up safely: Place your items back into their original packaging along with your packing slip so we know who the return belongs to.

  3. Ship it back: We highly recommend using a Tracked shipping service (such as Royal Mail Tracked 48). Disco and Fluff is not responsible for any returns lost in transit.

  4. Send to:

    Disco and Fluff Returns

    [Address Coming soon...]

     

5. Refunds & Processing Times

Once your return is received and inspected by our team:

  • We will notify you via email if your return has been approved.

  • If approved, your refund will be processed immediately back to your original payment method.

  • Please allow 5–10 business days for the funds to show in your account, depending on your bank's processing times.

Please note: Shipping costs are non-refundable.

 

6. Faulty Items

We take great pride in our hand-finished garments, but if something slipped past our quality control, we want to make it right!

  • Please email us at info@discoandfluff.com within 3 days of delivery with photos of the fault.

  • Our team will contact you on what we can do to make it right.